MFA (Multi Factor Authentication)

What is multifactor authentication?

Multifactor authentication (MFA) is a security technology that requires multiple methods of authentication from independent sources to verify a user's identity for a login or other transaction.

MFA combines two or more independent credentials: what the user 'knows', such as a password and what the user has, such as a phone to ensure who is logging in is the right person.

The goal of MFA is to create a layered defence that makes it more difficult for an unauthorised person to access a service.

What you need

• Your own Clever Accounts user account and knowledge of your password.  You should never share passwords with others.
• A mobile phone with SMS signal.

Set up MFA when logging in

If you are required to use MFA before you use the Clever portal, you will be asked to set it up when you log in.

• Click "Please set up MFA".
• Enter your mobile phone number.
• Click to send the code.
• You should receive a 6 digit code to your mobile phone via SMS.
• Go back into the portal and type in the code.

• If you do not want to enter a code each time you login (if you are using the same browswer), then click on the "Remember this browser"
• Click on Verify Code
• Once done you will be redirected to the dashboard.

Restrictions and limitations

• The code will expire after 5 minutes and you will need to request another code.
• If you use a different browser, or have private browsing enabled, you will need to enter a code each time you log in.